Vallen featured in The Desert Sun
Professor Gary Vallen was quoted in the December 9 online edition of The Desert Sun article, "Government takes aim at hotel fee add-ons."
"Advertised hotel deals may not be as enticing once taxes and extra fees covering everything from an Internet connection to electricity get factored in. And the federal government is threatening to take action on behalf of consumers.... The law actually requires that if a guest first learns of the fee at check-in, he or she can opt out, said Gary Vallen, a professor in the School of Hotel and Restaurant Management at Northern Arizona University and author of the book 'Check-In Check-Out: Managing Hotel Operations.'”
For the full article, click HERE.
Categories: professor gary vallen gary vallen check-in check-out: managing hotel operations the desert sun fall 2012