Collins and Reich Present at ICHRIE 2017

Posted: Tuesday, August 15th 2017 at 7:08 AM

NAU School of Hotel and Restaurant Management Professors Galen Collins and Allen Reich presented their paper, Creating an Effective Assessment of Learning Outcomes Process for Hospitality Programs, at the 2017 ICHRIE (International Council of Hotel, Restaurant and Institutional Educators) Conference July 26-28. Other authors on the paper were Suzanne Pieper from NAU’s Office of Curriculum, Learning Design, and Academic Assessment (OCLDAA) and Agnes DeFranco, a former colleague of Reich’s from the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston.

The justifications for the paper were based on the increasingly higher expectations of accrediting organizations regarding student learning outcomes, calls for greater accountability from state governments and students’ demands for an education that prepares them for a career. The article provided an overview of the steps in the assessment of learning outcomes process that were developed by NAU’s hospitality program with the assistance of NAU’s assessment office (OCLDAA).

The presentation was well-attended and a vigorous discussion ensued that continued afterwards. This paper was Collins and Reich’s second on this topic. The first was presented at the 2014 ICRIE Conference, Is the Road to Effective Assessment of Learning Outcomes Paved with Good Intentions? Understanding the roadblocks to improving hospitality education (published in the Journal of Hospitality, Leisure, Sport & Tourism Education in 2016).


NAU News coverage of the presentation HERE



Categories: faculty faculty scholarship allen reich galen collins suzanne pieper agnes defranco ichrie 2017 summer 2017 international council of hotel, restaurant and institutional educators creating an effective assessment of learning outcomes process for hospitality programs