Hyatt Hotels - Chicago Experience
Ten students from the School of Hotel and Restaurant Management attended a two day trip to Chicago to spend time with senior executives at the Hyatt Hotels Corporate office. Monday, April 16, 2012 students met with Pete Sears, Sr VP of Operations, Steven Hagarty, VP Global Development, Charles Floyd, Chief Operating Officer, and Salvador Mendoza, VP Global Diversity. These executives gave updates on priorities, new developments, and their view of the direction of the hospitality industry. The students were able to ask questions and get a real feel of what it is like to be involved in the operations one of the leading hospitality company’s in the world.
On Tuesday, they spent the morning touring and meeting with operations managers at the 2,000 room Hyatt Regency Chicago (HRC), the largest hotel in the company. It was pretty impressive to see what it takes to run such a large convention hotel. There was plenty of time for Q&A with several managers so that the students could understand how each department operated and worked with other departments to service a wide range of business and pleasure travelers and large conventions.
Hyatt Hotels is one of HRM’s strongest partners offering internships and corporate management training programs for over 12 years.
Here are what the students had to say about their experience:
"I am incredibly grateful that I was able to take part in this year's HRM trip to a corporate office of a hospitality industry company. It was an unbelievable experience to visit the corporate headquarters of Hyatt. There was so much information throughout the entire two days that it was almost overwhelming. I don't believe I will have such an inspiring experience the rest of my college career.
It was enjoyable to be welcomed by the entire corporate staff. Everyone was very humble and genuine. The wonderful speakers including Pete Sears, Steven Hagarty, and Charles Floyd were awe inspiring with the idea of where this industry can take you.
It was wonderful to see how well the largest Hyatt worked and functioned daily. It was wonderful to hear the stories of the executives and managers of HRC. They were so fulfilled by their careers and passionate.
This trip made Hyatt an enticing company to work for by their passion, motivation, and determination. I decided to apply for an internship at Hyatt Morristown at Headquarters Plaza in my hometown of Morristown, NJ.!"
"Attending the Hyatt Chicago Field Trip was truly a phenomenal experience, and I was very happy to be a part of it.
Touring the corporate office was definitely the best part of the trip for me. Getting to hear from top-level Executives, such as Pete Sears was very beneficial, as well as the Chief Operating Officer, Chuck Floyd. Their insight into the corporate world of Hyatt and their stories of how they got to be where they are today are truly inspiring. Touring this office without a doubt solidified my decision to work for Hyatt when I graduate.
Another great part of the trip was touring the Hyatt Regency Chicago. Being the largest property in the company at 2,019 rooms definitely has its advantages and disadvantages. The advantages being constant sold-out room nights and the disadvantages being there can potentially be over 4,000 people in the hotel at one time, which can be hard to manage. Getting exposure to that was also beneficial in seeing how the associates deal with the large volume of people on a day-to-day basis.
One thing I noticed about touring the corporate office, the Hyatt Regency Chicago, and the fact that I have been a Hyatt employee providing people with the very same service those associates do, is that there is a consistency among all three. This consistency is the fact that going from place to place there was that sense of comfort, integrity, and genuine hospitality, which is what Hyatt is all about. Even being among top-level Executives in the company, I still felt like I was conversing with a fellow employee in the company."
— Mark Deguisne
"I thought that the Chicago Hyatt Corporate Trip was one of the most rewarding things I have ever been apart of. I got the most out of being able to talk to all the different Hyatt employees from the corporate office level to the hotel level.
It was great as a Hyatt ambassador to see the same values I feel I have and that I see the company has throughout all the employees we met. It was incredible to see the consistency throughout the messages from everyone and that they all TRULY do love working for the company. I do not have one favorite moment of the trip as I thought all of it was absolutely amazing.
Any student would be lucky to attend a trip like the Chicago Hyatt Trip, and I hope that HRM is able to continue taking trips like that in the future. These opportunities really do help in keeping NAU as one of the top hospitality schools in the country."
"I really enjoyed going on the Chicago Hyatt Trip. It was a great experience to see the difference between how Marriott runs and operates compared to Hyatt. I enjoyed Sal's presentation. I think diversity is becoming more of the norm in the work place. I also enjoyed Jessica's input about not worrying about the title of your job when you graduate because getting experience is a great opportunity in the hotel industry.
Thank you for selecting me to attend the Hyatt Chicago trip. I had a wonderful experience and gained a lot of knowledge about the Hyatt culture."
"The Hyatt Chicago trip was a very memorable experience, and I gained a lot of insight on the Hyatt Company and my future hospitality goals. there was a good balance between learning about the corporate and operation sides of the company.
All of the speakers during the entire trip had a lot of knowledge, and I really enjoyed learning from them. I will try to keep contact with them during my post-graduation search. Again, thank you for the experience."